At jom33, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data transmitted between your device and jom33 servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel are granted limited access to user information.
JOM33 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.
You have the full right to access, correct, or delete your personal data at any time. Contact our team and your request will be processed within 30 days.
Personal data of Malaysian users is stored in data centres located in Malaysia or in jurisdictions with equivalent or higher data protection standards.
The jom33 Privacy Policy is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010, ensuring your rights as a user are always protected under the law.
Important Note: By using the jom33 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to request account deletion.
JOM33 ("we", "Platform") is committed to protecting the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you register, log in, or use any feature of the JOM33 platform — whether through our website or mobile app.
This policy is drafted in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and any relevant data protection legislation. We may amend this policy from time to time and any changes will be updated on this page with a clear effective date.
The term "personal data" in this document refers to any information that can be used to identify you directly or indirectly, including your name, email address, phone number, payment information, and platform usage data.
JOM33 only collects personal data necessary to provide you with quality and secure services. The following are the categories of data we collect:
| Data Category | Examples | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identity card / passport number | Account registration, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically collected during platform use |
| Activity Data | Game history, wagering, login, and settings preferences | Automatically collected during platform use |
| Communication Data | Customer support chat records and feedback | Interactions with the support team |
We does not collect sensitive data such as medical information, religious beliefs, or political views. Biometric data is only collected if you use the face or fingerprint authentication feature on your own device, and such data is not transmitted to our servers.
The data we collect is used responsibly for the following purposes:
We will not use your data for any purpose other than those stated above without obtaining your consent first.
JOM33 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may need to share your data with the following parties:
Every third-party provider that receives your data are required to sign a data protection agreement and are only permitted to use that data for the specific agreed purposes. They are not allowed to use your data for their own marketing purposes.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data breach that affects you, we will notify you within the timeframe stipulated by the PDPA and take immediate remedial action.
The jom33 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality.
Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights.
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request the correction of inaccurate or incomplete personal data in our records.
You may request the deletion of your personal data, subject to legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request a restriction on data processing in certain circumstances while we investigate your request.
You may request your data in a machine-readable format for transfer to another service.
To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will process your request within 30 calendar days.
JOM33 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or for as long as your account remains active. Specific retention periods are as follows:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
Adults-Only Platform: The jom33 platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you have information that someone under the age of 18 has registered on our platform, please contact us immediately.
JOM33 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new service features. Any material amendments will be communicated to you via:
The effective date of any amendment will be clearly stated at the top of this page. Continued use of the jom33 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically to ensure you are always aware of how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, we are here to help. The jom33 Data Protection Officer (DPO) team can be reached through the following channels:
We aim to respond to all privacy-related inquiries within 5 business days. For formal data rights requests, the processing period is up to 30 calendar days as stipulated by the PDPA.
You may also refer to FAQ page for answers to frequently asked questions about privacy and account security, or read our Terms and Conditions for more information on using the platform.
A Trusted Platform
Now you know your data is in safe hands. JOM33 combines the best online casino gaming entertainment with serious privacy protection. Register now and enjoy a safe and responsible gaming experience.